Magic Link not working

Magic links are a convenient way to access your BotGhost account without needing to enter a password. This article explains how magic links work, common issues, and what to do if you experience them.

How to Use a Magic Link Correctly

When you request a magic link, BotGhost sends a unique sign-in link to your email. Clicking this link signs you in automatically.

Important Information

• Magic links must be opened on the same device where you want to log in. If you open the link on a different device, you’ll be signed in on that other device, not the one you originally requested the link from.  

• Magic links are time-sensitive for security reasons. If you wait too long, the link may expire, and you’ll need to request a new one.

For a full step-by-step walkthrough, see the guide on How to Login with Magic Link.

Tips and Notes

• Always check your spam or junk folder if you don’t see the email in your inbox.

• If you request multiple magic links, only the most recent one will work.

Troubleshooting

If your magic link still doesn’t work:

• Confirm you’re opening the email on the same device you used to request the link.

• Make sure you are not using an outdated or expired link.

• Try requesting a fresh magic link and opening it immediately.

• If a magic link is somehow failing to log you in on the device you opened it on, contact BotGhost Account Support directly so we can investigate further. 

Frequently Asked Questions

Q: Why didn’t my magic link log me in?
A: This usually happens if the link was opened on a different device than the one you requested it from. Always open the link on the same device where you want to log in. For detailed instructions, see How to Login with Magic Link.

Q: Do magic links expire?
A: Yes. For security reasons, magic links are time-sensitive. If your link expires, simply request a new one from the login page. 

Q: Can I reuse the same magic link multiple times?
A: No. Magic links are single-use. Once you’ve logged in, the link becomes invalid.

Q: I never received the magic link email. What should I do?
A: Check your spam or junk folder. If it’s not there, wait a few minutes and try requesting the link again. For a full walkthrough, see How to Login with Magic Link.

Q: Why does the magic link say it’s invalid?
A: This usually happens if the link has already been used once, or if you requested another link afterward. Always use the latest, unused link.

Q: Does using a VPN affect magic links?
A: In some cases, yes. VPNs or strict email security filters can interfere with the login process. Try disabling your VPN or whitelisting BotGhost emails if you experience issues.

Q: Is there an alternative to using a magic link?
A: Yes. If you prefer, you can log in using other available options such as Google or Twitter Login. See the guides for Twitter or Google Login.

Q: Why does the email say the link has already been used, even though I never clicked it?
A: This usually means another device or email app automatically opened the link in the background. Request a new link and open it manually. 

Q: Why does the magic link sometimes open a blank page?
A:This can happen due to network restrictions, browser cache issues, or ad blockers. Clear your browser cache or try a different browser/device.