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Knowledge base
Billing Support (4)
Invoice & Billing Information (2)
How to view and download your invoices
Add or adjust billing information
Payment Methods (3)
Accepted payment methods
How to add a new payment method
How to update or remove a payment method
Failed Payments (3)
Why payments fail and how to fix them
Retrying a failed payment
Preventing future failed payments
Refunds (3)
How to request a refund
Refund eligibility criteria
Refund timelines and processing
Subscription Support (6)
Starting a Subscription (3)
How to purchase a subscription
Activating your subscription after trial
Subscription start date and first charge
Managing Subscription (5)
How to upgrade your subscription
How to downgrade your subscription
Comparing available subscription
View all 5
Trials and Expiry (2)
How Premium trials work
What happens when a trial ends
Pausing or Cancelling (3)
How to pause your subscription
How to cancel your subscription
What happens after cancellation
Discounts & Promo Codes (2)
How to apply a promo code
Limitations on discounts
Renewals (3)
How auto-renewal works
Renewal reminders and notifications
Turning off auto-renewal
Account Support (4)
Account Issues & Errors (7)
Fixing the ‘Bot Already Exists’ error
How to delete your bots
Unable to login to your account
View all 7
New Accounts & Merging (3)
Migrating your existing BotGhost account
Creating a new BotGhost account
Merging bots between accounts
Login Methods (3)
Login with Twitter (X)
Login with Google
Login with magic link
Delete Account or Bots (2)
How to request an account termination
How to request bot deletion