Preventing future failed payments

Failed payments can interrupt your BotGhost Premium or Priority Hosting subscription, potentially causing service disruptions. Follow the precautionary steps outlined below to prevent this from happening.

Verify Your Payment Method 

• Ensure your card or payment method is valid and has not expired.

• Confirm that the card allows international or online payments.

• Make sure sufficient funds are available before your next billing cycle.

Update Your Billing Information

1. Log in to your BotGhost Dashboard.
2. Navigate to the Billing section.
3. Select Manage Payment Methods.
4. Add or update your card details.
5. Save your changes.

Check Your Email Notifications

• BotGhost sends email alerts if a payment attempt fails.

• Always check your inbox (and spam/junk folders) for billing notifications.

• Take immediate action if notified about a failed payment.

Tips & Notes 

• Always keep a backup payment method on file if available.

• If your bank blocks the payment, contact them directly to authorize future BotGhost transactions.

• Update your billing details well before your next billing date to avoid last-minute issues.

Frequently Asked Questions

Q: Can I use PayPal to pay for BotGhost subscriptions?
A: At this time, payments are processed via card through Stripe or Chargebee only. Check the Billing section to see available options.

Q: Can I change my payment method at any time?
A: Yes, you can update or replace your payment method in the Billing section of your Payment Dashboard (Stripe or Chargebee) at any time.

Q: What should I do if my bank blocks the payment?
A: Contact your bank to authorize the transaction, then retry the payment through your BotGhost Billing page.

Q: What should I do if my payment keeps failing but my card is valid?
A: Try removing and re-adding your card, or contact your bank to ensure they are not blocking the transaction. If issues persist, reach out to BotGhost Support.