Renewal reminders and notifications
This article covers the way renewal attempts are processed, what happens if a payment fails, and how to quickly resolve failed transactions using the direct payment link provided in your email.
How Renewal Attempts Work
When your BotGhost subscription is due for renewal, the system automatically attempts to charge the payment method saved on your account.
Multiple Attempts: If the first payment attempt fails, BotGhost will automatically retry the payment within 1–2 days.
Payment Success: If one of the retries succeeds, your subscription continues without interruption.
Payment Failure: If all attempts fail, your subscription may be paused until the outstanding invoice is resolved.
Email Notifications for Failed Payments
If a payment attempt fails, you will receive an email notification from BotGhost. This email contains:
A payment failure notice
The reason for the failure (e.g., expired card, insufficient funds)
A button/link to directly pay the outstanding invoice
How to Pay a Failed Invoice via Email
- Open the payment failure email sent by BotGhost.
- Click the Pay Invoice button inside the email.
- You’ll be redirected to the secure payment page.
- Enter updated payment details if necessary.
- Complete the payment to restore your subscription.
Tips & Notes
Ensure your card details (expiry date, CVV, billing address) are always up to date.
If you have recently changed banks or cards, update your payment method in your BotGhost dashboard to avoid failed renewals.
Payments may fail due to insufficient funds - make sure your account has enough balance before the renewal date.
Frequently Asked Questions
Q: Will I get notified if my renewal payment fails?
A: Yes. You will receive an email notification with details of the failure and a direct link to pay your invoice.
Q: Can I pay a failed invoice without logging into my payment platform?
A: Yes. The payment failure email includes a button that lets you complete the payment directly.
Q: What happens if I don’t pay the failed invoice?
A: Your subscription will remain paused, and you may lose access to premium features until the outstanding invoice is settled.
Q: Can I change my payment method before the next renewal attempt?
A: Yes. You can update your payment method anytime in your Payment Platform to ensure future renewals succeed.
Q: What if I didn’t receive the payment failure email?
A: Check your spam/junk folder and confirm that your account email is correct. If you still don’t see it, contact BotGhost Support.
Q: Does BotGhost cancel my subscription immediately after a failed payment?
A: No. Your subscription is placed in a pending/paused state, giving you time to pay the invoice. Immediate cancellation does not occur.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article