How to view and download your invoices

Modified on Sun, 28 Sep at 3:16 PM

How to view and download your invoices

You can manage your BotGhost subscription and view invoices through either Chargebee or Stripe, depending on when your subscription was purchased. Follow the steps below to quickly find and download your subscription invoices.


Determining your subscription portal

BotGhost uses 2 different subscription management portals depending on the type of subscription your purchased and when you purchased it.

  1. Log in to your account on the BotGhost Dashboard.
  2. Use the left-hand menu to navigate to the Settings tab.
  3. Scroll down to the Bot Subscription Options section and click the Manage Subscription button.
    • If you're redirected to a Chargebee portal, click here
    • If you're redirected to a Stripe portal, click here.


Chargebee Customer Portal

  1. Enter the email address associated with your BotGhost subscription to log in.
  2. Check your email for a verification code to access the Chargebee portal.
  3. Enter the code to verify your email and log in.
  4. From your subscription management page, select the Billing History option.
  5. You'll be shown a list of all your transactions and an option download their invoices. 


Stripe Customer Portal

  1. Enter the email associated with your BotGhost subscription to log in.
  2. Check your email for a verification link to access the Stripe portal.
  3. Click the redirect link and you'll be met with the page shown below.
  4. Select the invoice you wish to view and you'll be able to download your receipt/invoice. 

Troubleshooting

Issue 
Potential Cause
Recommended Resolution 
Did not receive verification emailSpam/junk filters, wrong email enteredCheck spam/junk, confirm correct email, whitelist Chargebee/Stripe
Verification code invalid (Chargebee)Code expired or mistypedRequest a new code and ensure it’s entered correctly
Stripe email link not workingLink expired or copied incorrectlyRequest a new link and open directly from the email
Cannot find older invoicesWrong email or account usedEnsure you log in with the same subscription email
Invoice details incorrectBilling info outdatedUpdate billing details in portal or contact support
Invoice PDF won’t openCorrupted download or viewer issueRe-download the file, or try a different PDF viewer
Cannot update past invoicesInvoice already finalized

Only future invoices reflect updated details

Frequently Asked Questions

Q: How do I know which portal I should use to access my invoices?
A: Subscriptions purchased before March 15, 2025 use Chargebee, while Premium and Priority Hosting subscriptions purchased after March 15, 2025 use Stripe.


Q: What do I do if I don’t receive a verification code from Chargebee?
A: Check your spam or junk folder. Make sure you entered the correct email associated with your BotGhost subscription. 


Q: Can I download multiple invoices at once?
A: No. Each invoice must be viewed and downloaded individually.


Q: What format are the invoices downloaded in?
A: All invoices are downloaded as PDF files.


Q: Can I access invoices for past billing periods?
A: Yes. Both Chargebee and Stripe portals allow you to view your full billing history.


Q: Can I view invoices for cancelled subscriptions?
A: Yes. Both Chargebee and Stripe portals allow access to invoices for active and cancelled subscriptions. Simply navigate to the billing or invoice history section.


Q: How long are invoices available in the portal?
A: Invoices remain accessible indefinitely in both Chargebee and Stripe, allowing you to download past transactions whenever needed.


Q: Are invoices available for free trial users?
A: No. Invoices are only generated for paid Premium or Priority Hosting subscriptions.


Q: How do I update billing information for future invoices?
A: Billing details can be updated in the Chargebee or Stripe portal. Changes will apply to future invoices only.


Q: Do I need a BotGhost account to access invoices?
A: Yes. Invoices are tied to your subscription email and can only be accessed via the Chargebee or Stripe portal linked to your account.


Q: How often are invoices generated for recurring subscriptions?
A: Invoices are generated automatically at the beginning of each billing cycle for recurring subscriptions.




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