How to update or remove a payment method

If you would like to update or remove a payment method for your BotGhost subscription, please follow the following steps:

Set Payment Method As Default

Setting a payment method as default makes it the primary method for billing. Other methods will be used only if the default fails.

1. Navigate to the Premium tab on your BotGhost Dashboard and click View Billing Portal to log into your subscription portal.
2. Once logged in, you'll see the page shown below. Click the "⋯" button beside the payment method you would like to set as default.
3. Click the Make default button.

Delete Payment Method

Deleting a payment method removes it from your subscription portal and it will no longer be used for billing.

1. Navigate to the Premium tab on your BotGhost Dashboard and click View Billing Portal to log into your subscription portal.
2. Once logged in, you'll see the page shown below. Click the "⋯" button beside the payment method you would like to delete.
3. Click the Delete button.
4. In the confirmation box, click Delete payment method.

Frequently Asked Questions

Q: How do I add another payment method?

A: You can add another payment on the same page with the "Add payment method" button. For more information, read the How to add a new payment method article.

Q: What does setting a payment method as default do?

A: Setting a payment method as default makes it the primary method for billing. Other methods will be used only if the default fails.

Q: How do I adjust my billing information?

A: You can adjust your billing information on your Stripe portal. For more information, read Add or adjust billing information.

Q: What happens if I delete every payment method?

A: If you delete all of your payment methods, your subscription will be unable to auto-renew and will fail on your renewal date.

Q: What if my subscription is managed through Chargebee?

A: If you purchased your subscription before March 15, 2025, you can update your payment through your Chargebee portal. Please create a support ticket if you experience any issues.