How to cancel your subscription

You can cancel your BotGhost Premium or Priority Hosting subscription at any time using the self-service subscription portal.

Steps to Cancel Subscription

1. Log in to your BotGhost dashboard.
2. From the left-hand menu, navigate to a bot's Settings page.
3. Click the Manage Subscription button to access your self-serve subscription portal (Stripe or Chargebee).
4. In the portal, find the option to cancel your subscription or turn off auto-renewal and follow the provided prompts.

Important Information

• Cancelling a subscription doesn't remove your access immediately. You'll still have access to all features until the end of the current billing period.
• No refunds are issued when you when you disable auto-renewal.
  

Frequently Asked Questions

Q: Will my subscription end right away if I cancel?
A: No. Your plan stays active until the end of your current billing period.

Q: Do I get a refund when I cancel?
A: No. You keep access for the remainder of your billing cycle, but no refunds are provided.

Q: How do I know if I should use Stripe or Chargebee?
A:

• Use Stripe for Priority Hosting or Premium purchased after March 15, 2025.
• Use Chargebee for Premium purchased before March 15, 2025.

Q: Can I re-subscribe again later?
A: Yes, you can re-subscribe at any time through your BotGhost Dashboard.

Q: What happens if my payment fails before I cancel?
A: Your subscription will not renew, and it will expire at the end of the current billing period.

Q: Do I need to cancel each bot’s subscription separately?
A: Only for Single Bot Premium plans. If you’re on Unlimited Bots or Priority Hosting, you only need to cancel once.