Refund eligibility criteria

After being billed for your BotGhost Premium or Priority Hosting subscription, you have a 7-day refund guarantee period. In this period, you may request a refund at any time by creating a ticket through your self-serve subscription portal. Refund requests cannot be made more than 7 days after the start of your most recent billing cycle.

Refunding a Premium Gift

If you have purchased a Premium Gift, you may request a refund as long as the gift has not been claimed.

Premium Trials

If you are on a $1 Premium trial, your 7-day refund guarantee begins once the trial is complete and you make your first full payment. The $1 trial fee is non-refundable. Cancelling during your trial period will simply stop further charges.

What can be refunded

• Premium subscriptions purchased or renewed less than 7 days ago.
• Priority Hosting subscriptions purchased or renewed less than 7 days ago.
• Unclaimed Premium Gifts.

What can't be refunded

• Premium subscriptions purchased or renewed more than 7 days ago.
• Priority Hosting subscriptions purchased or renewed more than 7 days ago.
• Premium Gifts that have already been claimed.
• All Premium trials.

Frequently Asked Questions

Q: How do I request a refund? 

A: You can request a refund by creating a ticket through the our Help Center. For more information, read the How to request a refund article.

Q: How long do I have to request a refund? 

A: You have 7 days from the start of each billing cycle to submit a refund request. 

Q: Can I cancel during my 7-day trial period and not be charged more? 

A: Yes, however you cannot receive a refund on the $1 trial. 

Q: Can I receive a refund on the $1 Premium trial? 

A: No, Premium trials are non-refundable.

Q: Can I refund an unclaimed Premium gift? 

A: Yes. You can refund a Premium Gift as long as it has not been claimed. 

Q: Can I refund a claimed premium gift? 

A: No. You can only refund unclaimed Premium Gifts. 

Q: Can I request refund after 7 days have passed? 

A: No. You can only request a refund in the first 7 days of your billing cycle. 

Q: Does cancelling a subscription give me a refund? 

A: No. Cancelling your subscription only stops renewal. 

Q: My subscription recently renewed, can I request a refund on it? 

A: Yes, the 7-day refund period begins after each billing cycle. 

Q: How long does it take to receive my refund?

A: It can take up to 10 business days to receive the refund back on your account. For more information, read the Refund timelines and processing article.