Refund timelines and processing

The amount of time it takes for you to see any refunds appear on your account varies based on what method you used to request your refund. BotGhost strives to respond to and issue refunds as quickly as possible.

Refunds Requested Through your Subscription Portal

If you requested your refund through the Stripe self-serve subscription portal, the refund process will be immediately initiated as long as you meet the Refund eligibility criteria. You'll see the refund appear on your bank account within 3-10 business days.

Refunds Requested Through Support Tickets

If you requested a refund through a support ticket on the BotGhost Help Center, please allow up to 5 business days for communication regarding your refund request. If you met Refund eligibility criteria at the time of ticket submission, your request will be accepted and you'll see the refund appear on your bank account within 3-10 business days. 

Frequently Asked Questions

Q: How long does it take to receive a refund through the Stripe subscription portal?

A: The refund will appear in your bank account within 3-10 business days total.

Q: How long does it take to receive a refund through a support ticket?

A: Please allow up to 5 days for communication and a further 3-10 business days for the refund to appear on your account.

Q: How do I request a refund?
A: Please read the Refund timelines and processing article for information on how to request a refund.

Q: How do I know if I'm eligible for a refund?

A: Please read the Refund eligibility criteria article to know if you are eligible for a refund.

Q: What if my subscription is purchased with Chargebee?

A: If you purchased your subscription before March 15, 2025, your subscription is handled through Chargebee. Please request a refund through a support ticket by clicking here.